Support
EdgePortal Support
EdgePortal is sold and supported directly by EdgeSearch Labs LTDA, including for customers who provision EdgePortal through the Microsoft Azure Marketplace. This page describes how to reach us.
Contact support
- Email: [email protected]
- Phone: +55 44 99923-7699
- Schedule a call: calendly.com/comercial-edgesearch
- Contact form: edgesearch.io/en-US/contato
Response times
Support is provided according to the service level agreed in each customer's contract. Enterprise and regulated-industry customers can request a custom SLA with priority support as part of onboarding. General inquiries sent to the email above are typically answered within 1 business day.
Documentation and FAQ
Common questions about EdgePortal, FinOps and our professional services are answered at edgesearch.io/en-US/faq.
Company
EdgeSearch Labs LTDA (CNPJ 51.041.628/0001-76) — Av. Bento Munhoz da Rocha Netto, 632, Torre Norte, 19º Andar, Maringá/PR, Brazil.